FAQs

Frequently Asked Questions (FAQs)

1. What customized products do you offer?

Answer: Customized products are items designed and manufactured according to the specific needs and preferences of the customer. Customers can choose materials, colors, sizes, patterns, etc., to ensure the product aligns with their personal style and usage requirements. All products available on our website can be customized, including handcrafted techniques such as hand painting and embroidery.

2. How do I start customizing my product?

Answer: You can visit our website, select the type of product you want, and follow the prompts to customize. You will be able to choose various options such as color, material, and size before submitting your design.

3. What is the delivery time for customized products?

Answer: Delivery time depends on the complexity of the product and the quantity ordered. Generally, the production and delivery time for customized products is between 15 to 45 days; you can find more details in our Shipping Policy. We will provide a more accurate delivery estimate after you place your order, and if the craftsmanship is complex, it may take longer.

4. Can I return or exchange customized products?

Answer: Since customized products are made according to specific customer requests, we typically do not accept returns or exchanges. However, if there are quality issues or if the product does not match your order specifications, please contact us promptly for resolution. You can find more details in our Return & Refund Policy.

5. How can I ensure my custom design meets my expectations?

Answer: Before production, we will send you a design confirmation image to ensure your satisfaction. If you have any modification requests, please make them before confirming the design. Once confirmed and production begins, modifications will be limited.

6. Can I customize multiple products?

Answer: Absolutely! You can customize multiple products at the same time and submit them in a single order.

7. What if I am not satisfied with the final product?

Answer: We want you to be satisfied. If there are quality issues or if the product does not match your confirmed design, please contact us within 7 days of receiving the product, and we will address the situation accordingly. You can find more details in our Return & Refund Policy.

8. Do you offer gift wrapping?

Answer: We provide gift wrapping services. You can add the gift box link to your cart and pay for it together with your order. One gift box is matched to one product by default. If you need to package multiple products together or have separate gift boxes for different items, please let us know. We are dedicated to serving you and hope you receive a satisfying gift!